Skip to content

Privacy Policy

EDT Privacy Statement - Introduction

Your privacy and trust are important to EDT and this Privacy Statement (“Statement”) provides important information about how EDT handles personal information. This Statement applies to EDT’s website, application, product, software, or service that links to it (collectively, “EDT Services”). Occasionally, an EDT Service may link to a different Privacy Statement that will outline the privacy practices of that EDT Service.

Privacy laws regulates how personal information is to be collected, used, and disclosed and this statement informs you of EDT’s policies regarding the collection, use, and disclosure of Personal Information when you use the EDT Service and the choices you have associated with that data. By using EDT Services, you agree to the collection and use of information in accordance with this Privacy Policy.

The purpose of this Statement is to detail how EDT protects your privacy and complies with privacy laws, which include but are not limited to the following:

  • Privacy Act 1988 (Australia), Data Privacy Act 2018 (United Kingdom)
  • General Data Protection Regulation (Europe)
  • Data Privacy Act 2020 (New Zealand)
  • Privacy Act (Canada). 

Please read this Statement carefully and contact EDT’s Legal and Compliance team if you have any questions about EDT’s privacy practices or your personal information choices. It is important that you check back often for updates to this Statement. If EDT makes changes, which are considered to be important, EDT will let you know by placing a notice on the relevant Services and/or will contact you using other communication methods such as email.

This Statement was last updated on 23 August 2023.

Personal Information

EDT is committed to the responsible handling and protection of personal information.

“Personal Information” means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.

EDT collect, use, disclose, transfer, and store personal information when needed to provide services and for operational and business purposes as described in this Statement. EDT wants to be clear about its privacy practices so that you can make informed choices about the use of your information, and EDT encourages you to make contact at any time with questions or concerns

The types of personal information we collect

Personal information

EDT collect personal information from you, for example, if you request information, purchase, or use EDT Services, or request customer support. EDT may ask you to provide information such as your name, address, phone number, email address, username and password, and information about your device. Not all the personal information EDT holds about you will always come directly from you. It may, for example, come from your employer, other organizations to which you belong, or a professional service provider such as your tax or accounting professional or lawyers, if they use EDT’s Services. EDT also collects personal information from third parties such as clients, third party service providers, and publicly available websites, to offer Services EDT think may be of interest and to help EDT maintain data accuracy and provide and enhance the Services.

In addition, EDT managed servers, logs, and other technologies automatically collect certain information to help EDT administer, protect, and improve EDT Services; analyse usage; and improve users’ experience. EDT share personal information with others only as described in this Statement, or when EDT believes that the law permits or requires it.

Occasionally, EDT collect and process what may be considered sensitive personal information.

Sensitive personal information is a subset of personal information and is generally defined as any 
information related to racial/ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, and other medical information including biometric and genetic data, or sexual life or preferences. In some instances, sensitive personal information may also include criminal allegations or convictions, precise geolocation information, financial and bank account numbers, or unique identifiers such as government-issued national insurance numbers, driver’s license, and passport numbers.

For example, if you purchase software from EDT or subscribe to EDT Services, EDT may collect payment information, such as financial or bank card information, and other information necessary for EDT to process the transaction. Information that is considered sensitive under applicable law will be handled in accordance with such laws.

EDT may use your Personal Information to contact you with newsletters, marketing or promotional 
materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from EDT by following the unsubscribe link or instructions provided in any email EDT send.

Usage data

EDT may collect information regarding how the EDT Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of the EDT Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data).

Location data

EDT may use and store information about your location if you give us the permission to do so (“Location Data”). EDT use this data to provide features of EDT Services, to improve and customise the EDT Services.

 

How we use personal information

EDT process personal information for these Service-and business-related purposes.

Account setup and administration

EDT use personal information such as your name, email address, phone number, and information about your device to set up and administer your account, provide technical and customer support and training, verify your identity, and send important account, subscription, and Service information.

Marketing and events

EDT use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail, and online. If EDT send you a marketing email, it will include instructions on how to opt out of receiving these emails in the future. Please remember that even if you opt out of receiving marketing emails, EDT may still send you important Service information related to the services / software, and EDT may still retain the personal information.

Hosted services

Some of our Services provide data and document storage as an integral part of the product or solution offering. Any information stored by or on behalf of our customers is controlled and managed by and only made accessible to those customers or others our customers may authorise from time to time. Our access to this information is limited to EDT personnel with a business reason to use it, such as technical support, software engineering, testing or troubleshooting.

Legal obligations

EDT may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; or fraud. EDT may also use personal information to meet our internal and external audit requirements, information security purposes, and as EDT otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence; (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, or those of other persons.

When EDT shares personal information

EDT shares or discloses personal information when necessary to provide Services or conduct business operations as described below. When EDT shares personal information, EDT does so in accordance with data privacy and security requirements. EDT may occasionally share non-personal, anonymised, and statistical data with third parties. Below are the parties with whom EDT may share personal information and why.

  • Within EDT

    Personal information will be made available to personnel if necessary for the provision of Services, account administration, sales and marketing, customer and technical support, and business development and product engineering, for instance. All EDT employees and contractors are required to follow our data privacy and security policies when handling personal information.

  • Our third-party service providers

    EDT partner with and are supported by service providers around the world. Personal information will be made available to these parties only when necessary to fulfill the services they provide to EDT, such as software, system, and platform support; direct marketing services; cloud hosting services; advertising; data analytics; and order fulfillment and delivery. Third-party service providers are not permitted to share or use personal information EDT make available to them for any other purpose than to provide services to EDT.

  • Third parties for legal reasons

    EDT will share personal information when EDT believe it is required, such as:

      • To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.
      • In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
      • To protect EDT’s rights, users, systems, and services.

When EDT store and process personal information

EDT is global organisation, and your personal information may be stored and processed outside of your home country. EDT take steps to ensure that the information collected is processed according to this Privacy Statement and the requirements of applicable law wherever the data is located.

EDT has networks, databases, servers, systems, support and help desks located throughout EDT offices around the world. EDT collaborate with third parties such as cloud hosting services, suppliers, and technology support located around the world to serve the needs of the business, workforce, and customers. Cloud hosting providers may have servers located in jurisdictions which could be subject to foreign disclosure laws. EDT take appropriate steps to ensure that personal information is processed, secured, and transferred according to applicable law.

In some cases, EDT may need to transfer your personal information within EDT or to third parties in areas outside of your home country. The areas in which these recipients are located will vary from time to time, but may include the United States, Europe, Asia, and other countries where EDT has a presence or uses contractors.

When EDT transfers personal information from the EU to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, EDT takes measures to provide an appropriate level of data privacy protection. In other words, your rights and protections remain with your data. For example, EDT use approved contractual clauses, multiparty data transfer agreements, and other measures designed to ensure that the recipients of your personal information protect it.

How EDT secures personal information

EDT takes data security seriously, and use appropriate technologies and procedures to protect personal information. EDT’s information security policies and procedures are closely aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet business needs, changes in technology, and regulatory requirements.

  • Policies and procedures

      • EDT has measures in place to protect against accidental loss and unauthorised access, use, destruction, or disclosure of data.
      • EDT has a Business Continuity and Disaster Recovery Plan that is designed to safeguard the continuity of service to clients and to protect EDT’s people and assets.
      • EDT place appropriate restrictions on access to personal information.
      • EDT implements appropriate measures and controls, including monitoring and physical measures, to store and transfer data securely.
      • EDT conducts Privacy Impact Assessments in accordance with EDT’s legal requirements and business policies.

  • Training for employees and contractors

      • EDT require privacy, information security, and other applicable training on a regular basis for employees and contractors who have access to personal information and other sensitive data.
      • EDT takes steps to ensure that employees and contractors operate in accordance with EDT’s information security policies and procedures and any applicable contractual conditions.

  • Vendor risk management

      • EDT require, through the use of contracts and security reviews, third-party vendors and providers to protect any personal information with which they are entrusted in accordance with EDT’s security policies and procedures.

How long EDT keeps personal information 

EDT’s team works in conjunction with EDT’s Chief Legal and Compliance Officer to implement policies and rules relating to the retention of personal information. EDT retains personal information for as long as EDT reasonably requires it for legal or business purposes. In determining data retention periods, EDT takes into consideration local laws, contractual obligations, and the expectations and requirements of its clients. When EDT no longer needs personal information, it is securely deleted or destroyed.

Your right to access and correct your personal information

EDT respects your right to access and control your information, and EDT will respond to requests for information and, where applicable, will correct, amend, or delete your personal information.

Access to personal information

  • If you request access to your personal information, EDT will gladly comply, subject to any relevant legal requirements and exemptions, including identity verification procedures. Before providing data to you, EDT will ask for proof of identity and sufficient information about your interaction with us so that any relevant data can be located. EDT may also charge you a fee for providing you with a copy of your data (except where this is not permissible under local law).

Correction and deletion 

  • In some jurisdictions, you have the right to correct or amend your personal information if it is inaccurate or requires updating. You may also have the right to request deletion of your personal information; however, this is not always possible due to legal requirements and other obligations and factors. Remember that you can update your account information by using the “Contact Us” form on our website.

Marketing preferences

  • To opt out of email marketing, you can use the Contact Us form on EDT’s website.

Filing a complaint

  • If you are not satisfied with how EDT manages your personal data, you have the right to make a complaint to a data protection register.

Cookies and similar technologies

A cookie is a small text file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies are typically assigned to one of four categories, depending on their function, and intended purpose: absolutely necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes.

Types of cookies and why EDT uses them

  • Absolutely necessary cookies

    These cookies are essential to enable you to move around a website and use its features. Without these cookies, services you have asked for, like adding items to an online shopping cart, cannot be provided.

  • Performance cookies

    These cookies collect information about how you use EDT’s websites. Information collected includes, for example, the Internet browsers and operating systems used, the domain name of the website previously visited, the number of visits, average duration of visit, and pages viewed. These cookies don’t collect information that personally identifies you and only collect aggregated and anonymous information. Performance cookies are used to improve the user-friendliness of a website and enhance your experience.

  • Functionality cookies

    These cookies allow the website to remember choices you make (such as your username or ID, language preference, or the area or region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other customizable parts of web pages. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites.

  • Targeting and advertising cookies

    These cookies track browsing habits and are used to deliver targeted (interest-based) advertising. They are also used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations, such as advertisers.

Managing cookies

You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.

EDT understands that you may want to know more about cookies. Here are some useful resources that provide detailed information about types of cookies, how they are used, and how you can manage your cookie preferences:

Please click below for detailed information on how to disable and delete cookies in some commonly used browsers:

Links and connections to third-party services

EDT Services may contain links to and may be used by you in conjunction with third-party apps, services, tools, and website that are not affiliated with, controlled, or managed by EDT. Examples include Facebook, LinkedIn, Twitter® and, third-party apps like voice software and readers. The privacy practices of these third parties will be governed by the parties’ own Privacy Statements. EDT are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to these third-party services.

Children’s privacy

EDT provides software solutions for professionals, and EDT Services are generally not aimed at children. If, however, EDT collect and use information about children, such as to develop an educational resource, EDT will comply with industry guidelines and applicable laws.

How to contact us

To contact EDT, please use the Contact Us form on EDT’s website.